SafaScanSafaScan

Support

We're here to help.

Questions about a verdict, a feature you'd love to see, or a partnership idea? Send us a message — we read every email.

General supportsupport@sothesllc.com
Feature requestssupport@sothesllc.com
Press & partnershipssales@sothesllc.com

Response times

We aim to reply within one business day. For urgent in-app issues, please include your account email and the barcode you scanned.

Frequently asked questions

How do I contact SafaScan support?
Email support@sothesllc.com with your account email and the barcode you scanned, and the team will get back to you.
How do I report a wrong halal verdict?
Email support@sothesllc.com with the product name and barcode. Reported products are re-reviewed against the ingredient classifier and corrected where needed.
Who do I contact about press or partnerships?
Press and partnership enquiries go to sales@sothesllc.com.